How Do I Cancel or Deactivate an NOL Card?
If you’re using a Nol card in Dubai and wondering how to cancel or deactivate it, you’re in the right place. Whether you no longer need it, lost it, or want to switch to a new card, this guide will help you navigate the process.
But before we dive into the details, don’t forget to check out my other article on NOL card balance check. It’ll help you understand how to check your remaining balance—something you’ll need to know before deactivating your card!
Why Would You Need to Cancel or Deactivate a Nol Card?
There are many reasons why you might want to cancel or deactivate your Nol card:
- You lost your card: It’s crucial to deactivate a lost card to prevent unauthorized use.
- You’re leaving Dubai: If you’re moving away or won’t be using public transportation in Dubai anymore, there’s no point in keeping the card active.
- Upgrading or replacing your card: Sometimes, you might switch to a personalized card or a newer version, so deactivating the old one is necessary.
- Refunding your balance: To get back any unused balance on your card, you’ll need to go through the cancellation process.
Steps to Cancel or Deactivate Your Nol Card
Canceling or deactivating a Nol card might sound tricky, but it’s actually quite simple. Here’s a step-by-step guide to help you:
Visit an RTA Customer Service Center
Once you know your balance, head to an RTA (Roads and Transport Authority) customer service center, you’ll find these centers at major metro stations, such as:
- Burjuman Metro Station
- Union Metro Station
- Mall of the Emirates Metro Station
Make sure to bring your NOL card with you. If you’ve lost your card, provide the necessary details, such as your Nol card number (if you have it) or your registered details.
Request to Cancel or Deactivate Your Card
At the service center, inform the staff that you want to cancel or deactivate your Nol card. They may ask you for the following:
- Your ID (Emirates ID or passport)
- The Nol card you wish to deactivate
- Your contact details for processing
Refund Your Remaining Balance
If your Nol card has a balance, you can request a refund. The refund process depends on the type of Nol card you have:
- Personalized Nol Card: Refunds for these cards are easier because they are linked to your details.
- Anonymous Nol Card: If your card is not registered, the refund might take longer, and you’ll need to prove ownership.
Refunds are usually processed in cash or credited to your account. However, service fees may apply, so make sure to ask about any charges.
Wait for Confirmation
Once you’ve submitted your cancellation request, the RTA staff will process it. They’ll confirm once the card is deactivated. If you’ve requested a refund, they’ll let you know when and how you’ll receive the amount.
Can You Cancel a Nol Card Online?
Currently, the cancellation process requires you to visit an RTA service center. While some Nol card services are available online, such as checking balances and recharging, deactivation or cancellation must be done in person to verify your identity and process any refunds.
What Happens If You Lose Your Nol Card?
Losing your Nol card can be stressful, especially if it has a lot of balance or is a personalized card. Here’s what you should do:
FAQs
Can I transfer the balance from my old Nol card to a new one?
Yes, but only if your NOL card is registered. Unregistered or anonymous cards do not support balance transfers.
How long does it take to get a refund?
Refunds typically take 5-14 business days, depending on the type of Nol card and the refund method.
Is there a fee for canceling a Nol card?
Some service fees may apply, especially if you’re requesting a refund. Always ask the RTA staff about any charges during the cancellation process.
What if I’m traveling and can’t visit an RTA center?
If you’re unable to visit an RTA center, try contacting the RTA helpline at 800 9090 for advice. They might guide you on alternative options.