If you’re part of Dubai’s public transport system and use an NOL card, checking your card’s balance on time is important. To avoid any inconvenience, you need to know how to check Nol card balance and the best ways to do a Nol card balance check online

A NOL card is a rechargeable smart card introduced by Dubai’s Roads and Transport Authority (RTA) to streamline payments across various public transportation services. It’s a contactless card, meaning you don’t need to swipe or insert it into a machine; you tap it on the card reader at metro stations, buses, trams, or water buses to pay for your trip.

There are four types of NOL cards, each designed to suit different users:

  • Red Ticket: Ideal for tourists or occasional travelers. It’s a paper-based ticket that can be used for up to 10 single journeys or 5-day passes.
  • Silver Card: The most popular choice for regular commuters. It offers a balance of flexibility and affordability, allowing users to travel on any mode of public transport.
  • Gold Card: Similar to the Silver Card, it offers access to the Gold Class cabins on the Metro and tram, which are more spacious and luxurious.
  • Blue Card: A personalized card for frequent travelers. It comes with added benefits like balance protection if lost or stolen and the ability to add seasonal passes.

Besides public transport, the NOL card can also be used to pay for parking at RTA parking meters, some taxis, and even purchases at select retailers. It simplifies travel by eliminating the need for cash and offering seamless integration across different services in the city.

Nol card balance check online

It’s important to know how much money is on your NOL card to enjoy smooth travel in Dubai. Here are five simple ways to determine how much is left on your NOL card. With these methods, you’ll always have the information you need to travel confidently and easily.

RTA official site

The RTA’s official website offers a quick and easy way to check your NOL card balance. This method allows you to view your balance from the comfort of your home. Here’s how to do it:

  • Step 1: Visit the official RTA website at rta.ae.
  • Step 2: Go to the “Public Transport” section found on the homepage.
  • Step 3: Click on the “Check NOL Balance” option.
  • Step 4: Enter your NOL tag ID, which is the 10-digit number located on the back of your NOL card.
  • Step 5: Perform the search.

Once the process is finished, you will be able to view your NOL card balance, transaction history, expiry date, and any pending credits.This method provides real-time information directly from the official website, ensuring accuracy.

Thanks to mobile app advancements, checking your NOL card balance is even more convenient. Here’s how to do it using the RTA NOL app:

  • Step 1: Download the RTA NOL app from the Google Play Store (for Android), Apple App Store (for iOS), or AppGallery (for Huawei devices).
  • Step 2: Open the app and log in using your ID and password.
  • Step 3: You have to Click on the “Check Card Info” option.
  • Step 4: Enter your NOL tag ID, as mentioned earlier.
  • Step 5: Your remaining balance and other relevant information will be displayed on the screen.

This method is perfect for those who prefer using their smartphones for convenience.

Nol card balance check SMS

Sometimes, we may not have internet access and must check our NOL card balance. So, the question arises: how to check NOL card balance in mobile without internet? Don’t worry, it’s very easy! You can still check your NOL card balance using SMS if you’re away from the internet. This is how:

  • Step 1: First, ensure your NOL card is registered with your phone number.
  • Step 2: Open your messaging app and send your NOL card tag ID to the number 511.
  • Step 3: After registration, simply text “Balance” or “Bal” to 511.

You will receive a text with your balance and transaction history, making this a handy option when you’re on the go.

Nol card balance check at metro station

You can also check your NOL card balance at metro stations. Follow these steps:

  • Step 1: Find the closest vending machine at the metro station.
  • Step 2: Insert your NOL card into the card reader slot.
  • Step 3: Choose the “Check Balance” option that appears on the screen.
  • Step 4: Wait for the machine to process your request.

Your NOL card balance will be displayed on the screen, providing you with instant access to your balance. This method is convenient if you’re near a metro station and don’t have access to the internet or a mobile device.

RTA Balance Check at Merchant Shops

You can also verify your NOL card balance at authorized retail shops. Here’s how it works: 

simply go to the cashier and tell them you want to check your NOL card balance. They’ll ask you to tap or show your NOL card on their card reader. In just a few seconds, you’ll see your remaining balance pop up on the screen, along with any other important info, like when your card expires or your recent transactions.

I find this really helpful, especially when I’m about to make a purchase. It lets me confirm that I have enough funds on my card for my next trip. Plus, if I need to, I can easily reload my NOL card with cash right there, so I can keep using public transport without any interruptions.

RTA Customer Service

If you are facing issues with your Nol card, whether lost or malfunctioning, Dubai’s Roads and Transport Authority (RTA) has got you covered with comprehensive customer service options. Their dedicated team operates 24/7, ensuring that all your inquiries and concerns are promptly addressed, no matter the time of day.

To report a lost Nol card or resolve any card-related issues, you can reach out to RTA through various channels:

  • Call Center: Call their 24/7 call center at 800 90 90 for immediate assistance. If you are outside the UAE, you can contact them at +971 4 605 1414. Their knowledgeable agents are ready to assist you with your concerns, ensuring a hassle-free experience.
  • Email Support: Would you prefer written communication? You can send your queries or complaints via email to [email protected]. The RTA team aims to respond to your emails promptly, providing you with the information you need.
  • Social Media: RTA is also active on social media platforms such as Facebook, Instagram, and Twitter. You can easily submit your inquiries through these channels, making it convenient to get in touch. Here are the links to their official accounts:

Customer Service Timings

While the call center is available around the clock, if you prefer to visit in person, you can contact them during the following hours:

  • Monday to Thursday: 07:30 AM to 03:30 PM
  • Friday: 08:00 AM to 12:30 PM

Should you need to send documents or correspondence via fax, the RTA’s fax number is +971 4 206 5555.

With these comprehensive customer service options, RTA ensures that you can easily access support whenever needed, making your travel experience in Dubai seamless and stress-free.

Advantages of RTA Nol Card

The RTA Nol Card is a smart and easy way to travel and access services in Dubai. Here are the key benefits of using the Nol Card:

Works on All Transport

The Nol Card can be used on all types of public transport in Dubai, including the Metro, buses, and water taxis. You don’t need to buy separate tickets for each ride. Plus, you can use it at parking stations, making travel and parking super convenient.

Saves You Money

Using the Nol Card is cheaper than buying regular tickets. It offers lower fares for public transport, helping you save money whether you’re a daily commuter or a tourist.

Easy Top-Up Options

You can easily add money to your Nol Card at metro stations, RTA offices, or online through the RTA website or app. It means you don’t have to carry cash or worry about having the right change.

Use for Everyday Purchases

Besides transport, you can use the Nol Card at select theme parks, pharmacies, convenience stores, and supermarkets. It makes it handy for shopping and everyday needs.

Track Your Travel

You can check your travel history and see how much you’ve spent using the Nol Card. It helps you keep track of your expenses.

Dining Convenience

The Nol Card lets you pay for meals at some of the best restaurants in Dubai, making it easy to enjoy dining out.

Fill Your Vehicle’s Tank

You can also use the Nol Card to pay for fuel at certain gas stations like EPCO and ENOC. It means you can take care of all your travel needs with one card.

Discounts for Certain Groups

The RTA offers special discounts for seniors, people with determination, and students. It makes the Nol Card accessible and affordable for everyone.

Healthcare Appointments

You can use the Nol Card for doctor appointments at some medical facilities, making it even more useful.

In short, the RTA Nol Card is not just a travel card; it’s a convenient tool that helps you save money and makes your life easier in Dubai. With the Nol Card, you can enjoy traveling and shopping in the city without any hassle.

Is it secure to check the Nol card balance at retail shops?

Yes, it is safe to check your NOL card balance at authorized merchant shops. These retailers use secure RTA-approved systems that ensure your card information is protected. Just ensure that you’re using trusted, licensed outlets to avoid any issues.

How can I find out the expiry date of my Nol card?

When you check your Nol card balance (whether through a ticket vending machine or an RTA online service), the expiry date is displayed along with the balance. It’s an easy way to find out when your card will expire.

Where in Dubai can Nol cards be used for payments?

Nol cards can be used for payments on Dubai’s public transport (metro, buses, trams), parking meters, some taxis, and select retail stores. They are also accepted at public parks and museums.

What are the steps to top-up or recharge an RTA Nol card?

To top-up or recharge your RTA Nol card, follow these steps:

  1. Online via the RTA website or app: Login, select “Nol top-up,” enter your card details, and complete the payment.
  2. Ticket Vending Machines: Insert your Nol card, choose the amount, and pay using cash or card.
  3. Retail Outlets: Visit any authorized retail outlet, such as Zoom stores, and request a top-up.
  4. RTA Customer Service Centers: Visit an RTA center and request a recharge for your Nol card.

A NOL card is not just for getting around Dubai; it makes your life easier in many ways. You can keep your travels smooth and stress-free by regularly checking your balance using the RTA website, app, SMS, or at metro stations and shops. Enjoy the convenience of the NOL card as you explore the city’s attractions, visit shopping malls, or dine at restaurants. With your current balance, you can focus on enjoying everything Dubai has to offer!